Privacy Policy

Introduction

NOW Men's Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.nowmenshealth.care) or use our services. Please read this privacy policy carefully.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Date of birth and demographic information
• Health and medical information (Protected Health Information)
• Insurance information
• Payment and billing information

Automatically Collected Information

When you access our website, we may automatically collect certain information including your IP address, browser type, operating system, access times, and pages viewed.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our healthcare services
• Schedule and manage appointments
• Process payments and billing
• Communicate with you about appointments, treatment, and services
• Send appointment reminders via email, SMS, or phone
• Respond to your inquiries and requests
• Comply with legal and regulatory requirements

HIPAA Compliance

As a healthcare provider, we are required to maintain the privacy of your Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate physical, technical, and administrative safeguards to protect your PHI. For more information about your rights under HIPAA, please request a copy of our Notice of Privacy Practices.

SMS/Text Message Communications

By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from NOW Men's Health for:

• Appointment reminders and confirmations
• Health-related notifications
• Billing and payment reminders
• Practice updates and announcements

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Disclosure of Your Information

We may share your information in the following situations:

• For Treatment: To other healthcare providers involved in your care
• For Payment: To process payments and insurance claims
• For Operations: For quality improvement and practice management
• Legal Requirements: When required by law or to protect rights and safety
• With Your Consent: For any other purpose with your permission

Third-Party Services

We use third-party service providers to help us operate our practice, including electronic health records (Healthie), payment processing, and appointment scheduling. These providers are bound by confidentiality agreements and are required to protect your information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Request restrictions on certain uses of your information
• Receive a copy of your medical records
• Opt out of marketing communications
• File a complaint if you believe your privacy rights have been violated

Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: